His customer service skills and knowledge was exceptional. For … Keep away from this lot....Good in the beginning, AiP etc then the adviser went ill for weeks with poor communication.Then underwriter gets involved.Mine was unprofessional, haphazard and would ask for different in depth detail each of the 4 times they reviewed my file instead of asking for a list of things and getting things done in one go.They were slow and under resourced.In the end a "head office review" ended my application and house purchase.I was vexed to say the least. We found out that the mortgage was being processed by Gatehouse Bank. These principles will directly impact the way in which the bank chooses to invest and lend the money you deposit into your ethical savings … Gatehouse is one of a handful of banks that has partnered with savings marketplace Raisin. Money Compare is a trading name of Which? Profess halal credentials. And the BDM's Chris and Lottie are fantastic and always there to help no matter the time of day. We found out that the mortgage was being processed by Gatehouse Bank. Gatehouse Bank plc is an award winning Shariah-compliant UK bank offering personal savings, residential & commercial property finance, commercial deposits and real estate finance. Great service overall was impressed with support provided to get the case through. Gatehouse Bank plc (registered number 06260053) is a Shariah-compliant challenger bank based in London and is part of the Gatehouse Financial Group of companies. As a first time buyer, I had several questions which I needed answers for. The … It is the biggest commercial bank in Nigeria and the sixth biggest bank … Savings … As a result, my meeting had been pushed back by a week and I would have to re-start the whole process again including the decision in principle which I had already covered as the advice received had to be specific to each an individual advisor. One of the few lenders who continued lending and supported brokers throughout lockdown. At this point I was quite frustrated that the urgency of my situation was not being taken into consideration and I requested if I could get a call from Z (my new advisor), even if it was simply a 5-minute call so that I could explain my circumstances. My family and I were taking the step of buying our first property and I can truly say we received impeccable service from Paul Jones at Gatehouse Bank.Naturally, we were anxious with all the paperwork involved. We’re sorry to hear that you were experiencing issues with our systems over the weekend and apologise for any inconvenience caused. We accepted an offer on my parents house in August last year and they put a deposit down on a new build. We acknowledge that we are currently experiencing high levels of both enquiries and home finance applications and as a result, processing timescales are taking longer than expected at the moment. Need to see how long it takes now for the purchase time but all looks good for now. Following the acceptance of my bid on a property, X put in place a meeting for the following Monday to discuss the finance offer. The speed at which the competitor progressed my application, the difference in timelines for later on in the process all made me glad that I experienced these difficulties early on in the process leading me to terminating my relationship for a much better alternative. Please call our customer services team on 0345 600 3350 (between 9am-5pm Monday-Friday) if you are still experiencing problems, who will be able to resolve any issues. At this point I was quite frustrated that the urgency of my situation was not being taken into consideration and I requested if I could get a call from Z (my new advisor), even if it was simply a 5-minute call so that I could explain my circumstances. During the current crisis you would think the bank would be empathetic to customers in terms of requests during lockdown, but no! About Zenith Bank. And the BDM's Chris and Lottie are fantastic and always there to help no matter the time of day. His customer service skills and knowledge was exceptional. Although it does take time to get from Application to Completion, if you have everything in place you will get there.In summary, I would highly recommend the team at Gatehouse Bank for their level of experience, service and keeping their promise on delivery.Thank you all so much!Mahomed, Leicester, UK. Y while sympathetic was unable to help me further and stated that due to the resource demands (there are only 4 financial advisors qualified to assist within the whole company) there was no question of bringing forward my meeting. Great service overall was impressed with support provided to get the case through. But we were assured that the mortgage application had already been in process for 5 weeks and so was ‘well under way’. We started our mortgage process back in July and completed near the end of November. It is licensed by Nigeria’s Central Bank. Gatehouse Bank is currently the best rate on offer to savers over a one-year term and is the best deal to be offered for a one-year fix for over a year. Online account opening was quick and straightforward, follow up mail welcome but login credentials did not work and I have emailed asking for help but with no acknowledgement at all so am still locked out.Gatehouse, Charter Savings and Paragon Bank all have the same contact details but claim to be separate institutions. Rather he would calm us, chase up the application status and give constant updates as we progressed through the different stages. At the moment it’s going pretty well, we have our personal advisor but when she isn’t in they organise someone else for us to speak to in 2 days time which helps. At the moment it’s going pretty well, we have our personal advisor but when she isn’t in they organise someone else for us to speak to in 2 days time which helps. At the time of writing, Gatehouse Bank’s one-year fixed term deposit on Raisin paid 2%, just behind Atom Bank… Savings boost: Gatehouse Bank now pays the best one-year fixed rate bond There has been a small, but welcome, revival in the savings market over recent weeks. All rights reserved. Gatehouse, Charter Savings and Paragon Bank all have the same contact details but claim to be separate institutions. Your feedback is appreciated and will help us to improve our service going forward. During inception everything was fantastic but when it came to submission of paperwork, the case manager and under writer. The speed at which the competitor progressed my application, the difference in timelines for later on in the process all made me glad that I experienced these difficulties early on in the process leading me to terminating my relationship for a much better alternative. bit.ly/2EzO82B #GatehouseBank #RentalSector #BuildToRent #HomeFinance #BuyToLet #Landlords 2 Gatehouse Bank … An internet search of Gatehouse reviews worried us greatly which we communicated to our agent. Please re think when buying from this bank. The mortgage offer was apparently received 6 weeks ago, NO idea what this latest delay is due to, The stress for my parents who are in their 80s has been terrible. Honestly, purchasing a home has been the most traumatic and difficult experience I have had to deal with. A great team who are really helpful. The timelines promised by the competitor were much quicker and taking my situation into consideration, within 2 days they took me to the same level of the process which had taken Gatehouse Bank 3 weeks. Rate reduced on 95 day notice account with only 1 month's notice. They keep you updated and ask for just the files they need (instead of sending a list of everything they might possibly want, and never look at).Due to the number of application the process was slow and got delayed further, but Ashley communicated this and luckily we had enough time to complete. The direct advisor who dealt with our application was Ashley Brown, who was very clear with what was needed and the best format to get it to him. But we were assured that the mortgage application had already been in process for 5 weeks and so was ‘well under way’. As a result, my meeting had been pushed back by a week and I would have to re-start the whole process again including the decision in principle which I had already covered as the advice received had to be specific to each an individual advisor. Process took a bit longer than expected due to current Environment but overall it was very good. Not so with Gatehouse. I find this unexplained and worrying. I spoke to Mufassal who listened to my questions and explained the full process thoroughly. Cost me £50k. I was asking for a mortgage on a property since February which only now In December have I received a reply that they would stop the process. One of the few lenders who continued lending and supported brokers throughout lockdown. Ashley was a great Help in getting my home re-mortgaged. Thank you, Gatehouse Bank Plc. During inception everything was fantastic but when it came to submission of paperwork, the case manager and under writer. Gatehouse Financial Group is a real estate focused shariah-compliant financial services group comprising of Gatehouse Bank plc, Gatehouse Capital KSCC and associated companies. Mortgage application. The process has gone to pots and 5 months on we were going back and forth with emails and request after request after request. Gatehouse Bank is a PRA and FCA regulated bank … If they simply didn't want to lend for whatever reason, it should not have taken the best part of 10 months to say so! I have now passed the matter to the financial ombudsman to support me. The direct advisor who dealt with our application was Ashley Brown, who was very clear with what was needed and the best format to get it to him. If they simply didn't want to lend for whatever reason, it should not have taken the best part of 10 months to say so! When other banks do this they give you the option to withdraw funds early without penalty. Process took a bit longer than expected due to current Environment but overall it was very good. As you can see from other reviews they have no problem with their staff members names being identified when the reviews are positive. One of Gatehouse Bank… Gatehouse Bank Reviews 1 / 5Poor overall rating Founded in 2008, Gatehouse Bank is a shari'ah compliant bank which offers real estate finance, mortgage-related products as well as savings products. I’d say from our experience steer well clear from this bank. Raisin is currently offering a bonus of up to £100 when you open and fund a savings … 20 Gatehouse Bank reviews. An ethical savings account can be the following things: A savings account offered by a financial institution that makes a commitment to not have a negative impact on our society or environment. I find this unexplained and worrying. Where the entire world is showing a degree of flexibility and understanding the bank has taken quite the opposite approach and been relentless in its requests and demands. Founded in 2008, the bank is Sharia compliant. Direct Adviser was on the ball and proactive. It is evident that flagging this review was not a privacy concern and Gatehouse bank are simply being duplicitous. Kept the process moving along whilst keeping me informed of delays due to the stamp duty holiday. When asked for further clarification they refused to provide any answer other than they have advised that they will not lend and no further comment on this matter is available. Our conclusion is that Gatehouse’s HPP product is a great option for … The next best one-year fixed rate … We acknowledge that we are currently experiencing high levels of both enquiries and home finance applications and as a result, processing timescales are taking longer than expected at the moment. This review has been amended as Gatehouse reported my review due to it containing personal information (calling out specific individuals by name). The process has gone to pots and 5 months on we were going back and forth with emails and request after request after request. Like many other UK Banks we work with specialist third party providers to deliver some aspects of our savings services - this would therefore explain the administrative similarities you mention in your review. Gatehouse Bank savers enjoy competitive rates generated from ethical, socially responsible investments. We decided to go with Gatehouse bank as we were looking for a sheria compliant home purchase plan. special thanks to Lottie Clayton who went out of her way to help me with this case and Chelsea O’Grady was always there for any support needed. News Gatehouse Bank employs a team of … After a few weeks into the process we were informed that there was a small 2 person chain below their purchasers and that a 45% LTV mortgage was required by the bottom of the chain. It is unfortunate for those who wish to opt for a Muslim mortgage that we are faced with few choices and unfortunately are at the liberty of such institutes. A great team who are really helpful. Financial Services Limited of 2 Marylebone Road, London NW1 4DF, registered in England and Wales, company number 7239342. As a first time buyer, I had several questions which I needed answers for. The bank do require a lot of paperwork but that wasnt an issue, the best advise I can give is to attach as many documents in as few emails as you can on one day. Bank based in central London, Mayfair to be separate institutions please be aware of the process thanks Mufassal... To completion took just under 3 months help in getting my home.... 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